Hell to Pay...

5 min read

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SeanE's avatar
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If you're a freelancer, there will come a day, that you get shafted by the client for the money. (and it *will* happen *cough* Dabel Brothers *cough*) so this article from the clientsfromhell website has a few worthwhile pointers to keep in mind.

Create a contract. Contracts should exist for every project and every client you work with. It should include a description of work, payment information, and the explicit (as possible) obligations of both client and freelancers. Make sure it's signed by both parties and that everyone's contact information is accurate.

Do down-payments. I don't know a single professional freelancers who doesn't insist on down-payments. Most suggest 25-50% of the final project cost, with the remainder paid out on delivery or as progress is made. Not only does this help with the feast-and-famine style of payment that comes with freelancing, it shows the client intends to pay (at least a portion of) the freelancer's fee.

Set the standard. Along with contracts, billing clients on time and notifying them about non-payment should be standard practice. There are dozens of online invoicing services that almost completely automate this practice. I personally use Ballpark. Do not let unpaid invoices sit there; always follow up and make regular contact with the client until they're cleared. The more intimate the communication (face to face), the less likely you are to be ignored.

Stand up for yourself. If you're not getting paid, it should be policy to stop work until unpaid invoices are cleared (I give 15 to 45 days, depending on the client and project type). An additional insurance is payment-on-delivery. Like down-payments, payment-on-delivery is a great way for freelancers to ensure that their work has value attached. Keeping the keys to the resulting project ensures that client's can't simply ignore their final invoice.

Know your rights and educate both yourself and your client. Know the legal circumstances surrounding your situation, and share that information with the client. Start pursuing late-payment as soon as its overdue, and know what you're going to do in the worst-case scenario before you reach that point. Be professional, be persistent, and be firm.

Assuming you've put a contract in place (which should always be done, regardless of the client or project), the simple steps to collecting payment from a deadbeat are as follows:

1. Send an invoice with clear instructions for how to pay and when payment is due.
2. Follow-up as soon as payment is overdue. An email can prod a client to action, but a face-to-face meeting is the most difficult to ignore
3. Be firm. If a client is well-overdue, it may be time to send a collection note, halt work, or hold the project until the check clears.
4. Turn to a collection agency or small claims court. You likely won't get the entirety of what you're owed, but you will get something.

Collecting from deadbeats is never fun, but taking the aforementioned steps, it can be less painful - and hopefully, less likely to occur.



© 2013 - 2024 SeanE
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Tim1961's avatar
One little tidbit I can share is once you have a page completed, invoice them first, page by page (or pages, whatever is being billed).

To prove in good faith the work has been done show them thumbnail(s) of each page of about 200px high at 72dpi.

See:
www.timsnotebook.com/images/th…

...try blowing that image up. Looks like crap doesn't it? But you know it's done. When the page is paid for is when the high res image gets to them.

DO NOT SEND FINISHED ART WITH A WATERMARK! I've seen lots of watermarked art thrown in pitch packages and face book pages to know that doesn't stop a scammer.